1. Refund Eligibility:
We want you to be satisfied with your purchase. If you are not completely happy with your order, we may offer a refund under the following conditions:
- The request for a refund is made within 7 days from the date of purchase.
- The item is unused, in its original packaging, and in the same condition as received.
2. How to Request a Refund:
To initiate a refund, please contact our customer support team at email@example.com. Provide your order number and a detailed explanation of the reason for your refund request. Our team will review your request and guide you through the process.
3. Refund Processing Time:
Refunds will be processed within 15 days of receiving the returned item and confirming its eligibility for a refund. The actual time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.
4. Non-Refundable Items:
Certain items may not be eligible for a refund, including but not limited to digital products, personalized items, and items marked as final sale. Please check the product description before making a purchase.
5. Shipping Costs:
Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund, including any applicable shipping costs.
7. International Orders:
For international orders, refunds will be issued in the same currency as the original purchase. Please note that currency exchange rates may affect the final refunded amount.
8. Contact Us:
If you have any questions or concerns about our Refund Policy, please contact us at firstname.lastname@example.org.
By making a purchase on our website, you agree to and accept the terms of this Refund Policy.